Labyrinth Psychological Services is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are
Labyrinth Psychological Services is the trading name of Melanie Pickles Counselling. We provide counselling, psychotherapy, supervision, coaching, training, and consultancy services to individuals and organisations.

What information we collect
We may collect personal information such as your name, contact details, and information you share in therapy, coaching, supervision, or training settings. For website enquiries, we only collect the data you provide through contact forms.

Why we collect it
We process your information in order to:
– respond to enquiries
– deliver therapy, coaching, supervision, or training
– manage bookings and payments
– maintain records required by professional, ethical, and legal standards

Lawful basis for processing
We rely on the lawful bases of contract and legitimate interests. For special category data (e.g., health information), we rely on the provision of health or social care.

How your data is stored
Electronic records are held securely on password-protected systems. Any paper records are stored in locked cabinets. Records are retained for up to seven years after the end of our work together, in line with professional guidance.

Sharing your data
Your data is not shared for marketing purposes. Information may be shared only where there is a legal or ethical duty (for example, safeguarding, prevention of serious harm, or a court order).

Your rights
You can request access to your data, ask for corrections, or request deletion where applicable. To exercise these rights, contact: contact@labyrinthpsych.co.uk

Cookies and analytics
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ICO registration
Registered with the Information Commissioner’s Office (ICO): ZB671237.